Jaya9tv Privacy Policy — your information is completely safe with us

When you create an account, place a bet, or simply browse jaya9tv, certain information is naturally generated. You have the right to know how we handle that information — and that's exactly what this Privacy Policy explains.

Jaya9tv believes data protection is not just a legal obligation — it is the foundation of the trust we share with our users. Earning the confidence of millions of users across Bangladesh is our greatest asset, and protecting it is our responsibility.

This policy applies to the jaya9tv website, mobile app, and all related services. By accessing this page, you have had the opportunity to familiarize yourself with this policy.

Jaya9tv collects two types of information — what you provide directly and what is naturally generated as you use the platform.

We never ask for unnecessary information. Every piece of data we request has a specific purpose — identity verification, payment security, or a legal requirement.

Jaya9tv uses your data only for legitimate, necessary purposes. Each reason for use is clearly explained below.

• Account Management: Verifying logins, maintaining security, and keeping profile information up to date.
• Payment Processing: Processing deposits and withdrawals, and preventing fraud.
• KYC verification: Verifying age and identity is a legal requirement.
• Customer Support: Reviewing your previous history to help resolve your issue.
• Platform improvements: Analyzing which features are used most — without using any personal data.
• Relevant Offers: Sending relevant bonuses or offers based on your preferences and play style — you can opt out at any time.
• Legal compliance: Complying with applicable local laws and international gaming regulations.

Jaya9tv does not sell your data, and in most cases does not share it either. However, in certain specific situations some information may be passed to third parties — this is explained clearly below.

• Payment Provider (bKash, Nagad, Rocket): Only the information required to complete the transaction is shared. They cannot view your gaming history.
• KYC Verification Services: International identity verification agencies — used solely to confirm identity, not to store data.
• Game Provider: Only the minimum data needed to run Live Casino or slots games — typically just a unique user ID.
• Law Enforcement: Court orders or legitimate legal claims — there is no way around these.
• Fraud Prevention Agencies: To check against international blacklists for online gambling violations.

Jaya9tv does not retain any data longer than necessary. That said, certain information must be kept for a defined period to comply with legal requirements.

• While Your Account Is Active: All data is retained for the entire duration of your account.
• After Account Closure: Financial transaction records and KYC data must be retained for a minimum of 5 years, in accordance with international financial regulations.
• Support Chat & Email: 3 years — for dispute resolution purposes.
• Marketing preferences: You are removed from the marketing list immediately upon unsubscribing.
• Cookie Data: Session cookies — cleared when the browser is closed; persistent cookies — 12 months.

After the retention period has passed, jaya9tv automatically deletes or anonymises your data so it can no longer be linked to any individual.

Jaya9tv uses cookies and similar technologies on its website and app. Without them, many of the platform's core features simply would not work.

You can delete existing cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies will prevent you from logging in.

Jaya9tv uses multiple layers of security to protect your data. If one layer is compromised, the others remain active.

• 256-Bit SSL/TLS Encryption: Every piece of data traveling from your browser to our servers is encrypted — the same technology used by banks.
• Password Hashing: Your password is never stored in plain text. jaya9tv uses bcrypt hashing — meaning even jaya9tv itself has no way of knowing your password.
• Two-factor authentication (2FA): Enable this in your account settings for an extra layer of security.
• Regular security audits: Independent cybersecurity experts regularly test our systems.
• DDoS Protection: The platform is protected against large-scale attacks to ensure your account remains accessible at all times.
• Access controls: jaya9tv staff can only access the data necessary for their specific role.

You have specific rights over your data at jaya9tv. These aren't just words on paper — they're rights you can actually exercise.

• Right to Know: You can request to see what data jaya9tv holds about you. A complete list will be provided within 30 days.
• Right to Rectification: You can request a correction if any of your information on file is inaccurate.
• Right to erasure: After your account is closed and the legal retention period has ended, you may request that your data be deleted.
• Right to Portability: You can request a machine-readable copy of your data in CSV or JSON format.
• Right to Object: You can request to opt out of marketing communications at any time.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.

To exercise these rights support@jaya9tv.xyzEmail us or let us know via Live Chat in Bengali. We typically respond within 30 days.

Jaya9tv strictly does not provide services to anyone under the age of 18. This is both a legal obligation and our ethical commitment.

Age is verified during registration and the KYC process. If any data belonging to a minor is discovered, it is deleted immediately and the associated account is closed.

Jaya9tv may update this privacy policy when necessary — for example, due to changes in law, the addition of new services, or improvements to our practices.

For significant changes, you will be notified by email or in-app notification at least 7 days before they take effect. The date of the latest update is always displayed at the top of this page.

If you have any questions about this privacy policy or wish to exercise your rights, please get in touch with us.

• Email: support@jaya9tv.xyz — For privacy-related matters, write "Privacy Request" in the subject line.
• Live Chat: 24/7 Bangla support — log in directly on the platform and start a chat.
• Response time: Typically within 72 hours; up to 30 days for complex requests.

Jaya9tv is always open about how your data is handled. If you have any concerns, don't hesitate to reach out — we're committed to responding honestly and transparently.